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Le support Longchamp Sac à dos client de Trupanion est également devenu plus efficace. Désormais, lorsque les clients appellent, ils sont automatiquement dirigés vers l’agent le plus compatible. Parce que de nombreux employés de Trupanion sont propriétaires d’animaux domestiques, la société ne tient pas seulement compte des domaines de compétence des agents, mais essaie de faire correspondre les clients avec des agents qui ont les mêmes animaux de compagnie. En conséquence, le taux de rétention mensuel de Trupanion est de 98,5% en moyenne.
Nous n'aimons Longchamp Hobo Sac pas nous considérer comme une simple société de services financiers. Nous avons une culture de prédilection pour les animaux de compagnie et nous souhaitons que cela traduise auprès de nos clients. La priorité est donnée aux animaux de compagnie et à leurs propriétaires, et Microsoft Dynamics nous permet de garder une trace de tout, de l'anniversaire de l'animal à la souvent, ils voient le vétérinaire afin de fournir de meilleures expériences tout autour. '
C’est Longchamp Sac à dos le moment que redoute chaque propriétaire d’animal: celui où vous réalisez que votre précieux chien, chat ou perruche est trop blessé, trop douloureux ou trop inconfortable pour continuer. Mais décider si l’euthanasie n’est pas facile, aussi évident que soit la réponse.Cette vieille maison s’est tournée vers l’American Kennel Club pour obtenir quelques directives, gracieuseté de Mary R. Burch, PhD, directrice du club Canine Good Citizen et certifiée Longchamp Taschen Günstig en comportement animal appliqué.

Si le Longchamp Sac à dos système voit qu'une personne regarde le contenu d'un chien, il commence à afficher davantage d'images centrées sur le chien. S'il sait également que la personne est originaire de la région de San Francisco, il affichera ensuite des témoignages de propriétaires d'animaux de cette région. L’objectif est la relatabilité ', déclare Tooth.
Avec la Longchamp Hobo Sac solution Unified Service Desk de Microsoft Dynamics CRM, le centre d’appel est également devenu un canal marketing plus puissant. Trupanion propose désormais des numéros de téléphone uniques pour le service client, correspondant à différentes expériences client. Le numéro de téléphone qui apparaît lorsqu'un client reçoit un devis d’assurance, par exemple, est différent de celui qui apparaît sur la page des témoignages. 'Si la personne a déjà reçu un devis et a vu le prix, cet appel ne doit pas' partir de zéro. Il doit reprendre là où le client s’est arrêté '. Dit la dent.
Une fois Longchamp Sac à dos la conversion effectuée et les clients souscrivant à une assurance, les efforts de personnalisation s'intensifient. Microsoft Dynamics CRM déclenche des e-mails réguliers tout au long du cycle de vie contenant des contenus pertinents, tels que des risques pour la santé de races de chiens spécifiques, des symptômes de maladies courantes et des conseils de vétérinaires. En raison du contenu hautement personnalisé, les e-mails de cycle de vie de Trupanion ont de solides taux d'ouverture et de clic, respectivement 48 et 18%, Longchamp Taschen Günstig selon Connors. 'Nous savons que nous atteignons la cible avec notre message', dit-elle.

Il a toujours Longchamp Sac à dos été important pour nous d'offrir de grandes expériences à nos clients et à leurs animaux de compagnie. Mais avant de passer à Dynamics CRM, nous n’avions pas de système unifié en place. Tout le monde faisait tout, et avec un nombre croissant de clients, c’était irréaliste ', déclare Denise Connors, vice-présidente du service clientèle de Trupanion. .
Après avoir Longchamp Taschen Günstig travaillé brièvement avec un autre fournisseur de gestion de la relation client, Trupanion s’est tourné vers Microsoft Dynamics CRM en 2011. La première priorité de Trupanion était de rationaliser les processus de gestion de base et de les consolider dans un système de gestion de la relation client avec une vue unique du client. un accent sur la personnalisation.
Alors Longchamp Hobo Sac que sa clientèle continuait de croître et de se diversifier, Trupanion voulait s'assurer que ses clients avaient des expériences personnalisées et que 'les personnes avec des chiots Golden Retriever ne voyaient pas de contenu sur les chats adultes', explique Margi Tooth, directrice du marketing chez Trupanion. Microsoft Dynamics CRM et sa solution Unified Service Desk intégrée ont permis d'atteindre cet objectif.La plupart des clients Trupanion commencent leur voyage en ligne. La première tâche à accomplir était donc d’améliorer le marketing sur le site Web. Grâce à Microsoft Dynamics, Trupanion est désormais en mesure de recueillir des informations clés sur les visiteurs du site avant qu'ils ne deviennent clients. En parcourant certains contenus ou en interagissant avec des outils spécifiques, les visiteurs du site révèlent des informations sur eux-mêmes, notamment leur emplacement, leur type d'animal de compagnie, le type de couverture qu'ils recherchent et d'autres facteurs. Une fois que les comportements ont été signalés à Microsoft. Dynamics CRM, l’outil marketing du système, propose Longchamp Hobo Sac un contenu plus pertinent pour que le prospect reste engagé.

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